Shipping policy

SHIPPING POLICY

Shipping Coverage
We currently ship within the United Kingdom.

Order Processing Time
All orders are processed within 3-5 business days after your order is placed and payment is confirmed. Orders are carefully prepared, quality-checked, and packaged during this period. Processing time does not include weekends or public holidays.

Shipping & Delivery Time
Once your order has been processed and shipped, delivery typically takes 8-12 business days within the United Kingdom via standard shipping. Total estimated time from order to delivery is approximately 11-17 business days, depending on your location.

Shipping Cost
We offer FREE standard shipping on all orders within the United Kingdom. There are no hidden fees or additional shipping charges at checkout — the price you see is the price you pay.

Shipping Carriers
We ship using trusted domestic carriers, including USPS, UPS, or FedEx. The carrier is selected based on your location to ensure the most reliable delivery.

Order Tracking
Once your order ships, you will receive a shipping confirmation email containing a tracking number. You can use this number to follow your package in real time on the carrier's website. Please allow 1-2 business days for the tracking information to update after you receive it.

Shipping Address
Please make sure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment.

Order Processing Delays
While we strive to meet our stated timelines, occasional delays may occur due to high order volume, weather conditions, carrier disruptions, or other circumstances beyond our control. If there is a significant delay with your order, we will notify you by email.

Lost or Damaged Packages
If your package is lost in transit or arrives damaged, please contact us within 7 days of the expected delivery date or the date of delivery. We will work with the carrier to resolve the issue and arrange a replacement or refund where appropriate.

Undelivered Packages
If a package is marked as delivered but you have not received it, please check with your neighbors and local carrier first, then contact us so we can help investigate.

Strydew

Email: boonraciel743@gmail.com

Support email: support@strydew.com

Address: 152 COLES GREEN ROAD, LONDON, ENGLAND NW2 7HD

Phone: +44 7365152503

Business Registration number: 13478579

Policy Updates
We reserve the right to update or modify this Shipping Policy at any time. Changes take effect immediately upon posting to this page.